<!--
	Title: Ask Jennifer
	Source: The New Zork Times, v4(1)
	Date: Winter 1985
	Transcription by Steve Derby
-->

<img class="float-right" src="/public/img/articles/nzt-ask-jennifer-winter-1985/jennifer.jpg" alt="Jennifer">

*Jennifer is one of the dedicated Customer Support representatives
who answer Infocom's Technical Hotline, providing support for users
who need immediate assistance on technical matters. This month, Jennifer
provides answers to some of the most common questions and
problems that she receives calls about. Hopefully, dealing with the
most common problems in this forum will help thousands of users avoid
expensive long-distance phone calls. However, if you have a technical
problem other than one of those listed here, don't hesitate to call the
Technical Hotline, (617) 576-3190. But try not to call between 2:30 and
3:00; that's when Jennifer is taking her nap.*

**Why do I get a "fatal error" when I try to boot my disk?**

My daddy told me that these errors are caused by little goblins. Some of
these goblins live in the disk drive, and some live in the disk itself. If
you send me your disk, I'll give it to Tommy here at Infocom, and he'll
tell me whether there are any goblins living in your disk. If there are, we'll
send you a brand new disk without any goblins in it. If there aren't, I'll
send you back your disk. Then you'll have to take your disk drive to the
store where you bought it, and have them kick out the goblins.

**One of the things that was supposed to be in my game package
wasn't in it.**

Oops, sorry! Occasionally, workers on the assembly line goof when
they're making up a package. In fact, I was working on the assembly line
just last month *[see
[story on page 3](/library/nzt-the-shrinkwrapped-falcon)
— Ed.]* assembling Deadline™
packages, and I realized after doing around 700 that I was putting in
pieces of my bubble gum instead of "Pills Found Near the Body." I didn't
tell anyone, though, 'cause I was afraid they'd spank me.

Anyway, just send me a letter with some proof of purchase, like the
sales slip from the game, and I'll send along the missing piece. It
might take me a while, though, 'cause a lot of the pieces are kept on
top of a cabinet and only the grownups can reach up there.

**Save and Restore aren't working in my game.**

That's goblins again.

**I found a bug in the game.**

I don't like to hear about bugs; they're really scary. In fact sometimes
at night in bed in the dark you can hear them scurrying around on
the floor and you have to keep your eyes closed absolutely tight with
your blanket completely wrapped around you or else they'll attack and
eat you up. But if you call me or send me a letter, and tell me the bug
and the name of the game and the release number, I'll pass it along to
someone who isn't so afraid of bugs.

**Can you give me a hint?**

No! I can't and I won't. And if you don't stop asking me, I'll throw a
tantrum! I'm only here for important tek ... tek ... technikul matters. If you
need help playing the game, you can order a hint booklet by calling (800)
262-6868. By the way, hint booklets are printed in invisible ink which you
get to develop yourself — they're really neat!
